Refund Policy

Overview

This Refund Policy clearly defines the standardized rules for returns, refunds, and order compensation services on our official website. The policy is formulated to provide customers with transparent, fair, and user-friendly after-sales protection, ensuring every shopping experience is secure and risk-free. We adhere to customer-oriented service principles, simplify complicated after-sales procedures, and provide generous return and refund support for all purchased products. This policy applies to all orders and transactions completed on our official website. By placing an order and purchasing products on this site, all customers confirm that they have read, understood, and fully accepted all the terms of this refund policy.

General Return & Refund Eligibility

We support a 60-day return and refund service for all products available on our official website. The valid return period starts from the date when customers receive their ordered packages. Within the valid period, customers can initiate a return application for any reason, including but not limited to personal dissatisfaction with product texture, scent, usage experience, inappropriate personal preference, or other non-quality and quality-related issues.
There are no hidden thresholds or strict restrictions for return applications. We do not set complicated qualification checks, limiting conditions, or unreasonable review standards. We fully respect each customer’s personal shopping experience and subjective feelings toward our products. As long as the return application is submitted within the specified time and follows official return guidelines, it will be accepted and processed normally by our team.
All products purchased through our official website, including promotional items, discounted products, and full-priced goods, enjoy the same 60-day return and refund rights. Preferential orders and regular orders have consistent after-sales protection standards, with no differentiated treatment or restricted after-sales benefits for discounted products.

Return Application Process

To ensure the return and refund process is efficient and smooth, we have designed a simple and user-friendly application procedure. Customers who need to apply for a return or refund shall first contact our official customer service team through the Contact Us page on the website. Our professional customer service staff will provide targeted return guidance, including return precautions, package return specifications, and relevant submission steps.
Customers only need to follow the official guidance to complete the return delivery operation and retain valid return logistics records. We simplify redundant review steps and tedious document submission requirements, avoiding complicated operational procedures that affect customer after-sales experience. The entire return application process is convenient, time-saving, and easy to operate for all users.
We recommend customers properly preserve product packaging, accessories, and relevant order information before completing the return, to ensure the returned goods can be verified smoothly after arriving at the designated address, so as to accelerate the subsequent refund progress.

Refund Processing Rules & Timeframe

After we receive and verify the returned products completely, we will immediately initiate the official refund procedure. The unified processing cycle for all refund applications is 5 to 10 working days. The refund amount will be fully returned to the customer’s original payment account without any deduction or hidden handling fees.
All refund procedures are implemented in strict accordance with unified service standards. There will be no delayed processing, arbitrary deduction of funds, or unreasonable rejection of qualified refund applications. The whole refund process is transparent and traceable, and customers can check the refund progress through the official order page during the processing cycle.
For orders that meet the return conditions, we guarantee full refund of the product payment. Combined with our consistent service advantages, all logistics fees and tariff expenses generated during the initial order delivery are fully borne by our brand. Customers will not bear any additional costs in the whole process of shopping, receiving goods, returning goods and refunding.

Order Special Situation Processing Rules

In case of abnormal order situations such as product damage, leakage, missing parts, or incorrect goods delivery during logistics transportation, customers can contact customer service in a timely manner after receiving the package. We will verify the situation quickly and provide free return, exchange or refund solutions according to the actual situation, and all resulting logistics and processing costs shall be borne by us.
For orders with normal logistics signing and complete product conditions, as long as they meet the 60-day return cycle, they can normally apply for after-sales refund services. We maintain a flexible and humanized processing attitude for all legitimate customer after-sales demands, and try our best to solve every shopping problem for users.

Service Explanation & Supplementary Rules

All services involved in this refund policy are synchronized with the official website’s global free shipping service and tariff exemption service standards. All customer shopping behaviors implement unified US dollar settlement standards, and all refund amounts are settled according to the actual payment amount of the original order, ensuring fair and consistent rights and interests protection.
Our customer service team will always provide professional after-sales docking services. If customers encounter problems such as unclear return steps, unknown refund progress, or abnormal after-sales processing, they can contact us through the Contact Us page at any time. We will respond to customer demands in a timely manner and provide effective solutions.
We reserve the right to optimize and adjust the content of this Refund Policy according to service iteration and user experience upgrade. All updated clauses will be displayed on the official policy page and take effect automatically after release. Continued use of the website and continued shopping behavior of customers will be deemed as recognition and acceptance of the latest policy content.

Contact Support

If you have any questions about return conditions, refund cycle, after-sales process, and other related content of this policy, please feel free to contact our customer service team through the Contact Us page on our official website. We will provide you with accurate explanation and professional after-sales support.